Guide
A room-by-room hotel amenity audit checklist
An audit shows the gap between what you intended and what guests actually find. Walk the property in this order and write down what you see.
How to run the audit
Pick five rooms across different floors and types, plus one room that has just been cleaned and one that has been occupied for three nights. Go in as a guest would. Take photographs. Score each line as correct, minor issue or missing. Do it unannounced, ideally with the housekeeping head, so the findings are shared rather than reported.
Use the same form every time. A single page with a row per item and three tick columns is easy to complete in the corridor, and easy to compare between quarters. Add a column for photograph numbers so you can find the evidence quickly when discussing findings.
Date every form and keep them in one folder. A year of audits shows whether standards are improving or quietly slipping, which a single visit never can.
Bathroom: shower and bath
- Shampoo, conditioner and body wash present, correct quantity, labels facing forward.
- Dispensers full, working, free of residue and cracks.
- Fragrance consistent between products.
- Shower caddy or shelf clean, without product build-up.
- Mat dry and positioned.
Smell matters as much as sight. Stand in the bathroom for a minute with the door closed. Is there a clear fragrance, a stale smell, or competing scents from cleaning chemicals and amenities? A strong cleaning smell can overpower the amenity fragrance you are paying for, which is worth knowing.
Bathroom: basin and toilet
- Hand soap present and working.
- Bar soap fresh and wrapped or dry.
- Dental kit, vanity kit and shower cap as per specification.
- Spare toilet roll and sanitary bin with liner.
- Towels folded to standard, no stains, no fraying.
Test function, not only presence. Press every pump, open every cap, and try the hand soap with wet hands. A product that is present but does not work is worse than one that is absent, because the guest has already formed a view by the time it fails.
Bedroom and wardrobe
- Slippers present, right size, packaging intact.
- Robes hung, correct number, belt present.
- Hangers in correct number and style.
- Tea, coffee and water setup complete and in date.
- Welcome card or note in place.
Look at the details guests photograph for reviews: the vanity, the edge of the bath, the bedside. Stray labels, dust on a tray or crumpled paper in a slipper pack are small things, but they are what people notice when they are looking for a reason to describe a room as tired.
Behind the scenes
Check the trolley, store room and linen room. Is stock stored off the floor and away from damp walls? Are boxes dated? Is there a visible par level? Count what is on the shelf and compare it with what the records show. A difference tells you more about shrinkage and habits than any complaint log.
Ask the attendants what they find difficult. They will often tell you that a certain bottle is awkward to restock, that a shelf is too small, or that a product runs out faster than anyone realises. This kind of information rarely comes through a checklist.
Scoring and follow-up
Count the issues by category: missing, wrong, damaged, untidy. A cluster usually points to one cause, such as a missing par level or an unclear specification. Fix the process before blaming the person.
Repeat quarterly and compare. If your findings suggest the product itself needs to change, our catalogue is a quick way to see alternatives, or you can request samples to test in the same rooms.
Turn the findings into a short action list with an owner and a date against each item. Ten actions with names beat a long report. Revisit the list at the next audit and mark what was completed, which also shows staff that the audit leads to change.
Public areas and spa
Do not stop at the rooms. Check the lobby restroom, gym changing area, pool towels and spa wet area against the same standard. Guests judge the hotel by these places too, and they are often stocked by a different team with different habits. Use a shorter version of the form and apply the same scoring.
Questions on this topic
How many rooms should I audit?
Five to eight across floors and types is enough for a quick picture. Increase the sample for larger properties.
How often should I run it?
Quarterly works for most hotels, and after any staff change in housekeeping.
Who should do it?
The GM or operations head with the housekeeping head, so findings are acted on immediately.
Keep reading
- What amenities does a 3-star hotel actually need?
- What guests expect from a 5-star bathroom amenity set
- How to calculate amenity cost per occupied room
- How to write an amenity specification for your hotel
- How to stock an Airbnb bathroom
- Hospital and clinic bathroom amenities: what to consider
- Gym locker room amenities: a practical checklist
Looking for supply? See Hotels & resorts, browse the product range or request samples.